Privacy policy

What we collect

We collect only what is needed to sell you a plan and keep it working:

• Account details — your name and email address, and a password stored only as a one-way hash. If you sign in with Apple or Google we store the identifier they give us instead of a password, and never receive your password.
• Purchases — the plans you buy, the amount, the currency and the payment status.
• eSIM data — the ICCID of the SIM issued to you and how much data the plan has used. We cannot see the sites you visit, the content of your traffic, or your location.
• Device token — if you turn on notifications, a push token for that device so we can reach it.
• Country — the country you select, used to show relevant plans and prices.

What we do not collect

We do not sell data-plus-voice products, so there are no calls or messages to log. We do not use advertising or analytics trackers, we do not build advertising profiles, and we do not sell or rent personal data to anyone.

Who we share it with

We use a small number of processors, each for one job:

• Telna — our connectivity provider. They receive the ICCID and the plan in order to provision and run the eSIM.
• Stripe — payment processing. Card details go directly to Stripe; we never see or store a card number.
• Expo — delivery of push notifications to your device, when you have enabled them.

How long we keep it

Account details are kept while your account is open. Records of purchases and payments are kept for as long as tax and accounting law requires, even after an account is deleted, because we are obliged to be able to account for money received.

Deleting your account

You can delete your account at any time from Profile in the app, or from your account page on the website. Deletion removes your name, email, phone number, country, saved credentials, notification history and push tokens, and immediately signs you out on every device.

Records of purchases and payments are retained in anonymised form, no longer linked to you by name or email, to satisfy accounting obligations. Any eSIM still assigned to the account stops being yours.

Your rights

Depending on where you live you may have the right to access, correct, export or erase your personal data, and to object to how we use it. Contact us and we will respond within the period the law allows.

Contact

Questions about this policy, or a request about your data, can be sent to privacy@airenta.com.